State Farm® Insurance Agent Paul Lavelle
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chandler Barton
November 9, 2024
5
out of
5
rating by Chandler Barton
"Jinni helped move my policies over from my old company. She has been great with any changes I have needed along the way. I highly recommend this office to anyone looking for new insurance!"
We responded:
"Jinni is indeed a valuable member of our team, and I'm glad she could assist you with moving your policies over smoothly. It's wonderful to know that you've been satisfied with the changes and service provided. We appreciate your high recommendation and are always here for any future insurance needs you may have! - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Anna Henderson
November 9, 2024
5
out of
5
rating by Anna Henderson
"Zach did a great job helping me with questions that I had. He responses promptly with professionalism and knowledge!"
We responded:
"Anna, thank you for your wonderful feedback! I'm glad Zach was able to assist you with your questions so effectively. His prompt and professional responses are truly valued by our team. If you have any more questions or need further assistance, we're here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
fred evans
November 8, 2024
5
out of
5
rating by fred evans
"Jinni Gooch was very helpful and friendly and as well as informative. We were very appreciative of her time and effort. She delivered excellent customer service!"
We responded:
"Fred, thank you for your wonderful review! I'm glad to hear that Jinni was able to provide you with helpful, friendly, and informative service. We truly appreciate your kind words and the time you took to share your experience. If you have any further questions or need assistance in the future, our office is here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Jon Frketic
November 7, 2024
5
out of
5
rating by Jon Frketic
"I have been a client of the Paul Lavelle State Farm Agency for many years. Paul and his team do a phenomenal job of providing excellent customer service from first contact to underwriting to billing and payment. And man oh man is it nice to have a local agency staffed with real people should you ever need to file a claim. Every member of the team I have dealt with is top notch, and I've purchased multiple insurance products with them -- and will again should additional need arise. This is hands down the best insurance agency in Athens to deal with. Thanks, Paul!"
We responded:
"Wow, thank you for such a kind review, Jon! I'm glad to hear that you’ve had such a positive experience with our team over the years. We strive to provide excellent customer service from the first contact through to billing and payment. We’re so glad that having a local team you can reach out to has made things easier, especially during the claims process. Your continued choice to work with us for multiple insurance products means a lot. We’re here whenever you need us and appreciate your support! - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
yadisha Rosa Roman
November 5, 2024
5
out of
5
rating by yadisha Rosa Roman
"Jinni was awsome and always has been a great customer service representative. Any questions, anytime, she is on top of it and tries her best to give you exactly what you need so, thanks Jinni!"
We responded:
"Yadisha, thank you for your wonderful feedback! I'm glad to hear that Jinni has consistently provided you with excellent customer service. Her dedication to addressing your questions and ensuring you get exactly what you need is truly appreciated. We’re grateful to have her on our team. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
English English
November 4, 2024
5
out of
5
rating by English English
"Zach was so helpful and made the insurance experience so much easier. He was very knowledgeable and able to get me great rates. I would highly recommend working with him for your insurance needs! He is always ready to answer any questions I have."
We responded:
"Zach is indeed a valuable member of our team, and I'm glad to hear he made your insurance experience easier. His knowledge and dedication to finding great rates are truly commendable. We're happy to know he's always ready to assist with your questions. Thank you for recommending him and for your kind words! If you need any further assistance, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Kathleen Fabian
November 4, 2024
5
out of
5
rating by Kathleen Fabian
"Jinni is so helpful and kind. She made us feel like we had made the right decision in switching. Thank you Jinni for all of your help!"
We responded:
"Kathleen, thank you for your wonderful review! I'm glad to hear that Jinni was able to assist you so effectively and make you feel confident in your decision to switch. We truly appreciate your kind words and are grateful to have Jinni on our team. If you need any further assistance, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Kelly Lux
November 4, 2024
5
out of
5
rating by Kelly Lux
"love working with Paul !!!"
We responded:
"Kelly, I'm so happy you enjoy working with me! Your positive feedback means a lot. If you ever need anything, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Sish
October 31, 2024
5
out of
5
rating by Sish
"I had an excellent experience working with Jinnie Gooch as my insurance agent. She was incredibly knowledgeable, patient, and attentive to all my needs. Jinnie took the time to explain all my options thoroughly and helped me find the best coverage for my situation. I highly recommend her services!"
We responded:
"Thank you, Sish, for sharing your wonderful experience with Jinnie! I'm glad to hear that she was able to provide you with knowledgeable and patient service. It's great that she took the time to explain your options and helped you find the best coverage. We appreciate your recommendation and are here for any future needs you may have. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Shynada Taylor
October 31, 2024
5
out of
5
rating by Shynada Taylor
"Zach was very helpful. If you have questions, ask for Zach! Great service."
We responded:
"Thanks for the fantastic review, Shynada! I'm glad Zach could assist you with your questions. We appreciate your recommendation and are always here to help with any future needs. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Emily Krellwitz
October 31, 2024
5
out of
5
rating by Emily Krellwitz
"Zach is very knowledgeable and was able to help me understand my rates. The service received by him was great. I would highly recommend asking for him."
We responded:
"Emily, thank you for your wonderful review! I'm glad to hear that Zach was able to assist you with understanding your rates and that you were satisfied with the service. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Kathy E.
October 31, 2024
5
out of
5
rating by Kathy E.
"Jinni goes above and beyond to help you with your insurance needs. She is very knowledgeable and answers all your questions to help you understand your policies. If I could give her more than 5 stars I definitely would!! She is a 10!!! Thank you Jinni for all you do!!"
We responded:
"Kathy, thank you so much for your wonderful review! We're very happy to hear about your positive experience with Jinni. Her dedication and knowledge truly make a difference, and we're grateful to have her on our team. If you ever have more questions or need further assistance, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Kamari Thomas
October 30, 2024
5
out of
5
rating by Kamari Thomas
"Zach was so amazing and professional! The true definition of customer service! I lost all hope of finding insurance. He assured me he was going to help in every way he could.. AND DID JUST THAT!"
We responded:
"Kamari, thank you for sharing your experience! I'm glad Zach could provide the professional and reassuring service you needed. It's wonderful to know he could help you find the right insurance. If you have any further questions or need assistance in the future, we're here for you. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Luke Turner
October 30, 2024
5
out of
5
rating by Luke Turner
"Paul and Jinni are so easy to work with. Every time I need anything they go above and beyond to make sure I am happy. I highly recommend them. Ya'll call Paul!!"
We responded:
"Luke, thank you so much for your wonderful review! I'm glad to hear that you find working with Jinni so easy and that they consistently go above and beyond to ensure your satisfaction. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Raymond Carney
October 26, 2024
5
out of
5
rating by Raymond Carney
"Jinni - She was very helpful to fix our account on the Car insurance and House insurance. She is very knowledgeable and Friendly and quick service was provided to us."
We responded:
"Raymond, thank you for your wonderful review! I'm glad Jinni could assist you with your auto and home insurance needs. Her knowledge and friendly service are truly appreciated by our team. We're happy to provide quick and efficient service for you. If you need any further assistance, feel free to reach out to our office anytime. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Rachel Oglesby
October 21, 2024
5
out of
5
rating by Rachel Oglesby
"Jinni was absolutely amazing! I dread dealing with insurance companies, it is always so frustrating and exhausting. Working with Jinni was like working with a friend, she was so kind and patient with me during the process. She answered every question I had! I have never used State Farm before, but I will never use anyone else. Jinni, thank you for being so wonderful!"
We responded:
"Rachel, thank you for sharing your experience! I'm so happy to hear that Jinni made the process smooth and enjoyable for you. It's wonderful to know that her kindness and patience stood out during your interactions. We're grateful to have her on our team and are delighted that you chose our Athens office. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Lindsey Hogan
October 17, 2024
5
out of
5
rating by Lindsey Hogan
"THE BEST!"
We responded:
"Lindsey, thank you so much for your wonderful review! We're glad you feel that way about our service. If you ever need anything in the future, don't hesitate to reach out! - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Tim S
October 10, 2024
5
out of
5
rating by Tim S
"Paul has always done a great job for my home and auto. Personable and responds quickly. Could not recommend more."
We responded:
"Tim, thank you so much for your kind words! I'm glad to hear that you've been satisfied with our service for your home and auto insurance needs. It's always our goal to be responsive and personable. If you ever need anything else, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Eleni Karytinou
October 2, 2024
5
out of
5
rating by Eleni Karytinou
"I couldn’t be more satisfied with my experience working with Paul. From the very first conversation, they took the time to truly understand my needs and patiently explained all my options in a way that was easy to understand. Their professionalism, honesty, and attention to detail really stood out. I always felt like I was in good hands, and I appreciated their prompt responses to my questions, no matter how big or small. Paul and his team made the entire process smooth and stress-free. If you're looking for an agent who genuinely cares about their clients and goes above and beyond, I highly recommend Paul Lavelle!"
We responded:
"Eleni Thank you so much for your kind words"
Joseph Francis
October 1, 2024
5
out of
5
rating by Joseph Francis
"Changing my Policy with Jinni went quick and smooth! Great agent to talk with too!"
We responded:
"Joseph, thank you for your fantastic review! I'm happy to hear that Jinni made the process of changing your policy quick and smooth. We appreciate your kind words and are always here to help with any future needs. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Jack Grafe
September 24, 2024
5
out of
5
rating by Jack Grafe
"I spoke with Jinni; she was absolutely fantastic, explained everything well, and was able to help adjust my policy to what I needed."
We responded:
"Jack, thank you for your wonderful review! I'm happy to hear that Jinni was able to assist you effectively and adjust your policy to meet your needs. We appreciate your feedback and are always here to help with any future questions or needs. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Andrew Smith
September 20, 2024
5
out of
5
rating by Andrew Smith
"Very smooth experience"
We responded:
"Andrew, thank you for sharing your positive experience! I'm glad everything went smoothly for you. If you ever need further assistance, our office is here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Andrew Goss
September 13, 2024
5
out of
5
rating by Andrew Goss
"It was a good learning experience learned a lot Thanks"
We responded:
"Andrew, I'm glad you had a good learning experience with us. Thank you for your positive feedback! If you have any more questions or need further assistance, feel free to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Lexi Trimmer
September 10, 2024
5
out of
5
rating by Lexi Trimmer
"Zachary is an amazing agent! Very kind and knowledgeable! Definitely recommend this office!!"
We responded:
"Lexi, thank you for your wonderful review! I'm glad to hear that Zachary provided you with such kind and knowledgeable service. We appreciate your recommendation and look forward to assisting you with any future needs. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Betsy Barry
September 5, 2024
5
out of
5
rating by Betsy Barry
"Paul Lavelle has been our go-to for all of our insurance needs for well over a decade now. His entire office is fantastic. We highly recommend Paul and State Farm."
We responded:
"Betsy, thank you for your kind words and for being a loyal customer for over a decade! We're happy to know that our office has consistently met your insurance needs. Your recommendation means a lot to us. If you ever need anything, we're here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"