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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Anderson

February 7, 2026

5  out of  5
rating by Joe Anderson
"I’ll say this. If you need any insurance, you gotta call them! They are down to earth people willing to help! I sincerely appreciate Paul and his staff! They are soooo awesome. Thank you State Farm!"
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Laura Wilson

January 23, 2026

5  out of  5
rating by Laura Wilson
"Paul and Jenni were very professional handling my life insurance questions and the application to approval process was very seamless. We are very happy with the help we received!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jessi Hasler

January 23, 2026

5  out of  5
rating by Jessi Hasler
"As a newlywed insurance changes can be very stressful and confusing but Paul and Jinni helped explain everything so simply. I always know that I will have the best plans and Jinni was a big help in applying and moving things around."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Paul Lavelle’s Team. "
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Ethan Brown

January 22, 2026

5  out of  5
rating by Ethan Brown
"Paul is the man! Super personable and makes insurance talk easy. That is mainly because we talk more than just insurance, he makes an effort to really know you and the events happening in your life. Y’all call Paul!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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ginger austin

January 20, 2026

5  out of  5
rating by ginger austin
"Great Service From Jenni , For Years And Clint Recently And Paul. All Are Very Helpful and Professional and Always Available, Very Good Service Very Pleased With Them For Years 🙂"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Paul Lavelle’s Team. "
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William George

January 20, 2026

5  out of  5
rating by William George
"Always there when I need them."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Paul Lavelle’s Team. "
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Melanie Matthews

January 16, 2026

5  out of  5
rating by Melanie Matthews
"Jinni for the win!"
We responded:
"Thank you for the 5-star review, Melanie! Here on State Farm Agent Paul Lavelle’s Team, we are proud to serve our community and appreciate your recognition. "
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Johnny Waters

January 8, 2026

5  out of  5
rating by Johnny Waters
"Very helpful and friendly. My questions were answered in a timely manner and my needs were met in a very short time frame. Everyone I spoke to was very informative. I would trust them with any insurance needs I might have in the future."
We responded:
"Thank you so much Johnny! We look forward to helping with all your insurance needs in the future."
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Cj Broughton

January 7, 2026

5  out of  5
rating by Cj Broughton
"Jinni Gooch helped me out so much with getting a better price on my car insurance. She answered everyone of my questions and showed that she knew what she was talking about. This agency in general is very professional and cares about its customers. I highly recommend to anyone looking to get a better rate and be at a place that actually cares about its customers."
We responded:
"Thank you CJ for allowing us to help you with your auto insurance! You made Jinni’s day! "
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Maureen Buhr

January 6, 2026

5  out of  5
rating by Maureen Buhr
"I frequently call the Paul Lavelle State Farm office related to my insurance questions. Today I got an email stating I have a premium due in 6 days, but I have not seen a bill. Clint was, as always, very helpful. He let me know what the bill was for, processed my payment and emailed me a receipt. I appreciate that all my contact with this office has been positive and helpful."
We responded:
"Thank you Maureen! Clint does a fantastic job of helping folks. Thank you for your business!"
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Deborah Stanley

December 9, 2025

5  out of  5
rating by Deborah Stanley
"I've always had excellent service from Paul Lavelle and his employees. Everyone is knowledgeable and kind, and they listen and act in my best interests."
We responded:
"Thank you Deborah for allowing us to protect what is important to you! We appreciate your business!"
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Deborah Jackson

December 4, 2025

5  out of  5
rating by Deborah Jackson
"I have had all of my insurance needs met by State Farm’s Paul Lavelle and staff for over 20+. I can truly say this has been a relationship that I have valued over the years. He and all of his office staff have provided my family and I with exemplary customer service. I cannot rave enough about all of the invaluable advice and assistance they have provided."
We responded:
"Thank you Deborah for your kind words! We appreciate your business "
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Athens Printing Payables

December 3, 2025

5  out of  5
rating by Athens Printing Payables
"Paul and his staff are friendly, knowledgeable and thorough. We have auto insurance (including 2 drivers under 25 yrs old), homeowners insurance and boat & jet ski coverage. The staff took the time to make sure we had the appropriate coverages and protection on all of our policies, and State Farm's prices were 15% lower than our previous insurance carrier. I highly recommend Paul, Jinni, Zach and Clint to assist with all of your insurance needs!"
We responded:
"Thank you so much Athens printing! We love helping you and your family with your car, home, and other insurance needs! We appreciate you!"
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Carrie Birdwell

November 24, 2025

5  out of  5
rating by Carrie Birdwell
"Great State Farm Agency, the best we've found! Very knowledgeable, attentive and helpful at every turn. Everyone is kind and always returns your call and is quick to explain plans and options and answer all questions. Highly recommend!!"
We responded:
"Thank you Carrie! We love hearing we are delivering great service and insurance to you and your family. We appreciate you!"
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elise buik

October 27, 2025

5  out of  5
rating by elise buik
"Our experience with Paul and the State Farm team has been outstanding!"
We responded:
"Thank you Elise for your kind words! We’re glad to know you are satisfied. If you ever have any questions or need assistance, we’re here to help!!"
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Scott Brantley

September 26, 2025

5  out of  5
rating by Scott Brantley
"Paul and his team were amazing to work with and I would highly recommend them to anyone in Athens needing insurance."
We responded:
"Thank you Scott! We look forward to serving you for your auto insurance and other insurance needs!!"
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Victoria Joy

September 24, 2025

5  out of  5
rating by Victoria Joy
"We are Lifetime State Farm Customers! We have found The Paul Lavelle Agency to be accessible, friendly, and professional! Clint is great to work with and has come to our rescue a few times this year! Thank you so much!"
We responded:
"Thank you Victoria! We appreciate you for entrusting us to take care of you and your family’s insurance. You made Clint’s day!"
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Mike Adang

September 18, 2025

5  out of  5
rating by Mike Adang
"Paul Lavelle's team is excellent. They prompty provide information in their office, on the phone and via email."
We responded:
"Thank you Mike! We appreciate you!"
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Ron Walcott

August 6, 2025

5  out of  5
rating by Ron Walcott
"Excellent and responsive agents! Keep up the good work!"
We responded:
"Thank you Ron! "
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Darren Mayner

March 14, 2025

5  out of  5
rating by Darren Mayner
"Never had a problem."
We responded:
"Thank you, Charbo, for your feedback! I'm glad to know you've never had any issues with our service. If you ever have questions or need assistance, feel free to reach out. We're here to help!"
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Stan Plan

March 3, 2025

5  out of  5
rating by Stan Plan
"Zach and Clint are great! They have helped me with my renters insurance for the past 4 years, Best State Farm agency I’ve ever been with! If I could give more than 5 stars I would."
We responded:
"Thank you, Stan, for your fantastic review! I'm happy to hear that Zach and Clint have been able to assist you over the years. Your kind words about our office mean a lot to us. If you ever need anything else, feel free to reach out!"
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Karey Johnson

March 2, 2025

5  out of  5
rating by Karey Johnson
"Great customer service!!!"
We responded:
"Thank you, Karey, for your wonderful feedback! I'm happy to know you appreciated our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Tré Murphy

February 6, 2025

5  out of  5
rating by Tré Murphy
"ZACK GREAT HELP ON BEST PRICE"
We responded:
"I'm glad to hear that Zack was able to assist you in finding the best price, Tré! We appreciate your feedback and are always here to help with any of your insurance needs. Don't hesitate to reach out if you have any questions in the future."
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Jenny Javetz

February 3, 2025

5  out of  5
rating by Jenny Javetz
"I just want to share how great my experience has been with Zach. He took the time to walk me through all my options, answered every question I had, and made sure I understood everything. It’s rare to find someone who genuinely cares about getting you the right coverage at a fair price, but Zach truly does. Anytime I need help or have a concern, he’s quick to respond and always goes above and beyond. I honestly can’t recommend him enough!!"
We responded:
"Thank you, Jenny, for sharing your wonderful experience! I'm so happy to hear that Zach provided such thorough and caring service. It's fantastic to know he was able to guide you through your options and ensure you felt confident in your coverage. We appreciate your recommendation and are here for any future questions or assistance you may need!"
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Marva Cheapoo

February 2, 2025

5  out of  5
rating by Marva Cheapoo
"Very helpful. Agent was very willing to solve my concerns eventhough he was not the agent that had my policy. He went beyond his duty to make sure the issue was resolved and I received information needed concerning my policy with State Farm."
We responded:
"Thank you, Marva, for sharing your experience! I'm happy to know that our office was able to assist you and address your concerns, even though your policy wasn't directly with us. Going the extra mile to ensure you have the information you need is something we strive for. If you have any more questions or need further assistance, please feel free to reach out."