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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charbo Thecat

Charbo Thecat

March 14, 2025

5  out of  5
rating by Charbo Thecat
"Never had a problem."
We responded:
"Thank you, Charbo, for your feedback! I'm glad to know you've never had any issues with our service. If you ever have questions or need assistance, feel free to reach out. We're here to help!"
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Stan Plan

March 3, 2025

5  out of  5
rating by Stan Plan
"Zach and Clint are great! They have helped me with my renters insurance for the past 4 years, Best State Farm agency I’ve ever been with! If I could give more than 5 stars I would."
We responded:
"Thank you, Stan, for your fantastic review! I'm happy to hear that Zach and Clint have been able to assist you over the years. Your kind words about our office mean a lot to us. If you ever need anything else, feel free to reach out!"
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Karey Johnson

March 2, 2025

5  out of  5
rating by Karey Johnson
"Great customer service!!!"
We responded:
"Thank you, Karey, for your wonderful feedback! I'm happy to know you appreciated our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Tré Murphy

February 6, 2025

5  out of  5
rating by Tré Murphy
"ZACK GREAT HELP ON BEST PRICE"
We responded:
"I'm glad to hear that Zack was able to assist you in finding the best price, Tré! We appreciate your feedback and are always here to help with any of your insurance needs. Don't hesitate to reach out if you have any questions in the future."
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Jenny Javetz

February 3, 2025

5  out of  5
rating by Jenny Javetz
"I just want to share how great my experience has been with Zach. He took the time to walk me through all my options, answered every question I had, and made sure I understood everything. It’s rare to find someone who genuinely cares about getting you the right coverage at a fair price, but Zach truly does. Anytime I need help or have a concern, he’s quick to respond and always goes above and beyond. I honestly can’t recommend him enough!!"
We responded:
"Thank you, Jenny, for sharing your wonderful experience! I'm so happy to hear that Zach provided such thorough and caring service. It's fantastic to know he was able to guide you through your options and ensure you felt confident in your coverage. We appreciate your recommendation and are here for any future questions or assistance you may need!"
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Marva Cheapoo

February 2, 2025

5  out of  5
rating by Marva Cheapoo
"Very helpful. Agent was very willing to solve my concerns eventhough he was not the agent that had my policy. He went beyond his duty to make sure the issue was resolved and I received information needed concerning my policy with State Farm."
We responded:
"Thank you, Marva, for sharing your experience! I'm happy to know that our office was able to assist you and address your concerns, even though your policy wasn't directly with us. Going the extra mile to ensure you have the information you need is something we strive for. If you have any more questions or need further assistance, please feel free to reach out."
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Lindsey Hogan

January 30, 2025

5  out of  5
rating by Lindsey Hogan
"The best in town! Paul Lavelle’s office, particularly Jinni, It’s always right there ready to serve an assist. Thank you For providing quality, Customer Care!"
We responded:
"Thank you, Lindsey! I'm happy to know that you consider our office the best in town. Jinni and the rest of our team are dedicated to providing quality customer care, and it's wonderful to see that recognized. If you ever need assistance or have questions, we're here to help!"
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Parker Armstrong

January 25, 2025

5  out of  5
rating by Parker Armstrong
"I have been a customer at Paul Lavelle State Farm for nearly 10 years and always receive top notch service! Jinni, Lynn and Paul are a fantastic team and always able to assist. Even when I moved away, I kept my policies with Paul because of the great service. You won’t go wrong choosing this team for your insurance needs!"
We responded:
"Thank you, Parker, for your loyalty and for sharing your experience with us! I'm glad to know that Jinni, Lynn, and the rest of our team have been able to provide the assistance you need over the years. It's wonderful to hear that even after moving, you chose to keep your policies with us. We're always here to help with your insurance needs. If you have any questions or need assistance, feel free to reach out anytime!"
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Eddie Gross

January 24, 2025

5  out of  5
rating by Eddie Gross
"Best customer service one can ask for! just great people!!! Good and honest people are hard to find in the age we live in... well stop looking now... they are here! They saved me $$$$ by switching to them for my personal and my business... glad we made the change for not just my wallet but also the people.... many thanks and we look forward to being a customer for many years to come!"
We responded:
"Eddie, I'm so happy to hear that you've had such a positive experience with our team! It's wonderful to know that we've been able to help you save money for both your personal and business needs. We're grateful for your confidence and look forward to serving you for many years to come. If you ever have any questions or need assistance, feel free to reach out to us anytime!"
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Alli Kennamer

January 4, 2025

5  out of  5
rating by Alli Kennamer
"The entire team at Paul's office is amazing and Jinni at Paul's office is an absolute GEM! Jinni is very helpful in explaining what my coverage looks like and giving me options that fit within my budget."
We responded:
"Thank you, Alli, for your wonderful feedback! I'm happy to hear that you found our team amazing and that Jinni was able to assist you effectively. Her ability to explain coverage and provide budget-friendly options is truly valued. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jared Marsden (RealtorJared)

December 16, 2024

5  out of  5
rating by Jared Marsden (RealtorJared)
"Paul Lavelle and team never disappoint! Jinni Gooch is always available to help and answer my many questions. Paul, Jinni, and State Farm are highly recommended! Thank you! 🔥"
We responded:
"Thank you, Jared! I'm glad to know that Jinni and the team have been able to assist you effectively. Your recommendation means a lot to us. If you ever have more questions or need further assistance, we're here to help!"
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Jake Boggan

November 22, 2024

5  out of  5
rating by Jake Boggan
"Great local insurance reps! Jinni and the rest of the team were able to handle my cross-state move and a new vehicle purchase a few weeks later with great speed and friendly service! Thanks so much!"
We responded:
"Jake, thank you for your fantastic review! I'm glad Jinni and the team could assist with your cross-state move. We appreciate your kind words and are always here to help with any future needs!"
Profile photo of Nathan Coker

Nathan Coker

November 21, 2024

5  out of  5
rating by Nathan Coker
"Buying insurance is never fun, but somehow Paul Lavelle and his staff find a way to ensure you leave feeling comfortable and safe. There are a million State Farm agents and offices out there and I’m glad that my family uses one that cares about my families wellbeing more than just a payday. I highly recommend Paul Lavelle and his staff!"
We responded:
"Nathan, thank you for your wonderful review! I'm glad to know that our office has made the insurance process comfortable and safe for you and your family. We truly care about your well-being and appreciate your recommendation. If you ever need anything in the future, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Audrey Blanchard

November 19, 2024

5  out of  5
rating by Audrey Blanchard
"Paul and all of his staff are very personable and go above and beyond for their clients. For the first time ever in our lives we had an audit of our policies and were given suggestions for small changes that we could make to our policies based on our individual needs. My family has always been happy with State Farm and are confident we are in great hands with this agency. As a local business in the area I am confident recommending this agency to community members when they ask for recommendations. Thank you Paul Lavelle and staff!!"
We responded:
"Audrey, thank you for your wonderful review! I'm glad to know that you and your family have had such a positive experience with our office. It's great to hear that the audit of your policies was helpful and that our suggestions were beneficial. We truly appreciate your confidence in recommending us to the community. Your support means a lot to us. If you ever need anything, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Profile photo of Latricia Banks

Latricia Banks

November 15, 2024

5  out of  5
rating by Latricia Banks
"Jinni is great to work with. Always providing prompt attention to any questions that I may have and always get great customer service from her!"
We responded:
"Latricia, thank you for your wonderful review! I'm glad to hear that Jinni has been providing you with prompt attention and excellent customer service. We truly appreciate your feedback and are grateful to have Jinni on our team. If you have any more questions or need further assistance, feel free to reach out anytime. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Chandler Barton

November 9, 2024

5  out of  5
rating by Chandler Barton
"Jinni helped move my policies over from my old company. She has been great with any changes I have needed along the way. I highly recommend this office to anyone looking for new insurance!"
We responded:
"Jinni is indeed a valuable member of our team, and I'm glad she could assist you with moving your policies over smoothly. It's wonderful to know that you've been satisfied with the changes and service provided. We appreciate your high recommendation and are always here for any future insurance needs you may have! - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
Profile photo of Anna Henderson

Anna Henderson

November 9, 2024

5  out of  5
rating by Anna Henderson
"Zach did a great job helping me with questions that I had. He responses promptly with professionalism and knowledge!"
We responded:
"Anna, thank you for your wonderful feedback! I'm glad Zach was able to assist you with your questions so effectively. His prompt and professional responses are truly valued by our team. If you have any more questions or need further assistance, we're here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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fred evans

November 8, 2024

5  out of  5
rating by fred evans
"Jinni Gooch was very helpful and friendly and as well as informative. We were very appreciative of her time and effort. She delivered excellent customer service!"
We responded:
"Fred, thank you for your wonderful review! I'm glad to hear that Jinni was able to provide you with helpful, friendly, and informative service. We truly appreciate your kind words and the time you took to share your experience. If you have any further questions or need assistance in the future, our office is here to help. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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yadisha Rosa Roman

November 5, 2024

5  out of  5
rating by yadisha Rosa Roman
"Jinni was awsome and always has been a great customer service representative. Any questions, anytime, she is on top of it and tries her best to give you exactly what you need so, thanks Jinni!"
We responded:
"Yadisha, thank you for your wonderful feedback! I'm glad to hear that Jinni has consistently provided you with excellent customer service. Her dedication to addressing your questions and ensuring you get exactly what you need is truly appreciated. We’re grateful to have her on our team. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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English English

November 4, 2024

5  out of  5
rating by English English
"Zach was so helpful and made the insurance experience so much easier. He was very knowledgeable and able to get me great rates. I would highly recommend working with him for your insurance needs! He is always ready to answer any questions I have."
We responded:
"Zach is indeed a valuable member of our team, and I'm glad to hear he made your insurance experience easier. His knowledge and dedication to finding great rates are truly commendable. We're happy to know he's always ready to assist with your questions. Thank you for recommending him and for your kind words! If you need any further assistance, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Katie Fabian

November 4, 2024

5  out of  5
rating by Katie Fabian
"Jinni is so helpful and kind. She made us feel like we had made the right decision in switching. Thank you Jinni for all of your help!"
We responded:
"Kathleen, thank you for your wonderful review! I'm glad to hear that Jinni was able to assist you so effectively and make you feel confident in your decision to switch. We truly appreciate your kind words and are grateful to have Jinni on our team. If you need any further assistance, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Kelly Lux

November 4, 2024

5  out of  5
rating by Kelly Lux
"love working with Paul !!!"
We responded:
"Kelly, I'm so happy you enjoy working with me! Your positive feedback means a lot. If you ever need anything, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Sish

October 31, 2024

5  out of  5
rating by Sish
"I had an excellent experience working with Jinnie Gooch as my insurance agent. She was incredibly knowledgeable, patient, and attentive to all my needs. Jinnie took the time to explain all my options thoroughly and helped me find the best coverage for my situation. I highly recommend her services!"
We responded:
"Thank you, Sish, for sharing your wonderful experience with Jinnie! I'm glad to hear that she was able to provide you with knowledgeable and patient service. It's great that she took the time to explain your options and helped you find the best coverage. We appreciate your recommendation and are here for any future needs you may have. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Shynada Taylor

October 31, 2024

5  out of  5
rating by Shynada Taylor
"Zach was very helpful. If you have questions, ask for Zach! Great service."
We responded:
"Thanks for the fantastic review, Shynada! I'm glad Zach could assist you with your questions. We appreciate your recommendation and are always here to help with any future needs. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"
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Emily Krellwitz

October 31, 2024

5  out of  5
rating by Emily Krellwitz
"Zach is very knowledgeable and was able to help me understand my rates. The service received by him was great. I would highly recommend asking for him."
We responded:
"Emily, thank you for your wonderful review! I'm glad to hear that Zach was able to assist you with understanding your rates and that you were satisfied with the service. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Paul Lavelle - State Farm Insurance Agent, Athens, GA"